CIO’s are increasingly being asked to innovate and deliver more sophisticated and larger investments in data-centric innovation projects and digital data assets, to drive business productivity, value and performance uplift.
CIO’s need to listen carefully to “keyword” phrases when reviewing digital data investments and project initiatives such as:
- Master Data Management
- Reference Data Management
- Data Integration
- Data Warehouse / Data Mart
- Data Analytics
- Big Data
- Business Glossary
- Data Visualization
- Data Reporting
- Metadata Management
These initiatives are all subject to the high risk of failure due to poor quality data. This is globally well known and well understood, but often glossed over in business cases.
Unfortunately what CIO’s are NOT being told is the extent of the incumbent damage caused by existing system/people/process failures that result in approximately 20% of the business workforce being unable to perform their primary job function due to poor quality data. This can reflect badly on the CIO and can be inferred to as ambivalence, neglect or incompetence if not adequately understood or addressed proactively by the CIO.
IT leaders globally, in general, have no idea how to measure this damage, identify the root causes or remediate the commercial damage, and this creates a specific challenge today for CIO’s.
Some CIO’s are not adequately incentivised or motivated to even measure or pursue the data cleanup effort, as it often exposes the immaturity of the in-house IT leadership team.
CIO’s need visibility and unfettered access to the metrics and facts surrounding the damage of poor quality data, and an understanding of how data is an “engineered-product” that has a specific lifecycle to capture and unlock it’s business value. CIO’s that miss this basic digital competency are at risk of losing support (politically and financially) from key C-suite peers.
It is most likely that a business leader, such as a COO or CFO will drive the ClearDQ engagement to hold the CIO to account, relative to the IT spend velocity and IT project priority. Smart CIO’s who are “business aligned” are wise to preempt the business leaders and proactively initiate ClearDQ to ensure the CIO role maintains relevance and technology leadership, proactively driving out “data pain” from the business stakeholder community.
Some CIO’s may posture themselves against ClearDQ as it swings the “power and control” over digital information squarely away from IT and deep into the business. Again, smart CIO’s are wise to be the initiator, and not wait for the business leaders to drive this and this discount the influence/leadership of the CIO.
If you are a CIO of a commercial (listed or non-listed) enterprise, a not-for-profit or government agency, we’d encourage you to download our briefing paper and arrange a confidential discussion with us to being the journey of repairing the damage to your organisation due to poor quality data.